CityQuokka

Privacy Policy

Data Privacy Policy


Effective Date: 12 March 2025


  1. Introduction

    2. City Quokka ("we", "us," or "our") is committed to protecting the privacy of your personal information. This Data Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our online deal-driven city guide (the "Service"), including our website [www.cityquokka.com] (the "Website"). We are bound by the Privacy and Personal Information Protection Act 1998 (NSW) ("PPIPA") and other applicable Australian privacy laws.


  2. Information We Collect

    3. We collect the following types of information:

    • Personal Information:
      • When you create a profile, we collect your name, date of birth, gender, and email address.
      • We also collect your preferences regarding articles and hospitality venues, which you provide when saving articles and creating lists.
      • Any other information you choose to provide in your profile or when using the Service.
    • Usage Data:
      • We may collect information about how you access and use the Service, including your IP address, browser type, pages visited, and other usage statistics.
      • We may use cookies and similar technologies to collect this information.
    • Location Data:
      • If you enable location services, we may collect information about your location to provide you with relevant recommendations.

  3. How We Use Your Information

    4. We use your information for the following purposes:

    • To Provide the Service:
      • To create and manage your profile.
      • To allow you to save articles and create lists of hospitality venues.
      • To provide you with access to the features of the Service.
    • To Personalise Your Experience:
      • To send you curated recommendations and offers based on your preferences and usage.
      • To improve the relevance of the content and recommendations we provide.
    • To Communicate with You:
      • To send you updates, newsletters, special offers and promotional materials (you can opt out at any time).
      • To respond to your inquiries and provide customer support.
    • To Improve Our Service:
      • To analyse usage data and trends to improve the functionality and user experience of the Service.
      • To conduct research and development.
    • Legal Compliance:
      • To comply with applicable laws and regulations.

  4. Disclosure of Your Information

    5. We may disclose your information to:

    • Service Providers:
      • Third-party service providers who assist us with specific functions such as website hosting, data analysis, email delivery, and other services. These providers are contractually obligated to protect your information.
    • Legal Requirements:
      • We may disclose your information if required by law or in response to a valid legal request.
      • To protect our rights, property, or safety, or the rights, property, or safety of others.
    • Business Transfers:
      • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be informed in advance about any such transfers and offered the opportunity to delete your information prior to its transfer.

  5. Data Security

    6. We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.


  6. Your Rights

    7. You have the following rights regarding your personal information:

    • Access: You have the right to access the personal information we hold about you.
    • Correction: You have the right to request the correction of any inaccurate or incomplete personal information.
    • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
    • Opt-Out: You can opt out of receiving marketing communications from us at any time.
    • Complaints: If you have any concerns about our handling of your personal information, you can contact us using the details below. You also have the right to lodge a complaint with the Information and Privacy Commission NSW (IPC NSW).

  7. Cookies and Similar Technologies

    8. We use cookies and similar technologies to enhance your experience and collect usage data. You can control the use of cookies through your browser settings.


  8. Changes to This Policy

    9. We may update this Data Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website.


  9. Contact Us

    10. If you have any questions or concerns about this Data Privacy Policy, please contact us at:

    privacy@cityquokka.com

    or

    City Quokka

    608 Harris Street

    Ultimo

    NSW 2007


  10. Information and Privacy Commission NSW (IPC NSW)

    11. For more information about your privacy rights, please visit the IPC NSW website: https://www.ipc.nsw.gov.au/